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Messages & notices

Chats with teachers, announcements, notifications and SMS.

Messages

How do I message a teacher?Students & Parents+

Profile → Messages lists your teachers. Open one and type. Only you, that teacher and the school office can see the chat.

A teacher is missing from Messages.Students & Parents+

Teachers appear when the school has them on your class timetable or staff record. Ask the office to add them.

How do I message a student or parent?Teachers+

Open Messages, search for the student and write. The student and parent get it in their app and a push notification. The school office can read these chats, so keep them to school matters.

Notices

Where are school notices?Students & Parents+

The Notice board tab shows announcements for your class and the whole school. Old notices disappear when their date ends.

I don't get notifications on my phone.Students & Parents+

Open Notifications and tap “Turn on”, or allow notifications for IDPS Students in your phone’s settings. You get an alert for school notices, new homework and teacher messages.

Where are holidays and events?Students & Parents+

Profile → Academic calendar shows holidays and school events for your class.

Notifications

What is “Needs attention”?Office & Admin+

Things waiting on the office right now, checked every 5 minutes: staff leave requests to approve, cheques waiting to clear or bounced, stock at its reorder level, purchase orders not yet received, overdue library books and unpaid library fines. Each card opens the page where you fix it.

I marked an alert as read but it came back.Office & Admin+

An alert comes back as unread when what it counts changes — for example a new leave request arrives. That is on purpose.

I read them on one computer but they're unread on another.Office & Admin+

Read / unread is remembered in each browser separately.

Announcements

Who sees an announcement?Office & Admin+

Whoever you choose: everyone, parents / students, one class, teachers or staff. It shows in their app's notice board.

Can I post it for later or take it down automatically?Office & Admin+

Yes — set a start date to schedule it and a “show until” date. Scheduled and expired announcements are hidden in the apps.

Parent chats

Can I reply to a chat here?Office & Admin+

No. This page is read-only — you can read every teacher ↔ student / parent conversation, search it and export a transcript, but only teachers and parents can reply in their apps.

Where do these chats come from?Office & Admin+

From the teacher app and the student / parent app. A chat appears as soon as the first message is sent.

Messages & SMS

What are the ways to send a message?Office & Admin+

In-app (shows in the student / staff app, free), SMS (once an SMS provider is connected), WhatsApp (when the school's WhatsApp number is set up) and WhatsApp link (opens WhatsApp for one person — you press send).

Why can't I send an SMS yet?Office & Admin+

SMS isn't connected to a provider yet, so the SMS option is switched off. The templates are ready — you can open one and prepare the message — and sending turns on once a provider is set up.

What are SMS templates?Office & Admin+

Ready-made messages for parents (fee reminder, absent today, holiday, parent-teacher meeting and more). Open the SMS templates tab, press Use template and fill in the blanks. {student}, {class} and {school} are filled in for each family.

Can I read teacher–parent chats?Office & Admin+

Yes, under Communication → Parent Chats (read-only). Teachers and parents reply in their apps.

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